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Service Fulfillment Policy

Last updated: Sep 9, 2026

About this Policy

Thank you for choosing SDS Manager, a software-as-a-service (SaaS) solution. This fulfillment policy outlines how we deliver our service and manage subscriptions. This policy applies to all SDS Manager products and forms part of our Terms and Conditions.

Service Delivery

After successful payment, you get immediate access through your account dashboard. Instructions for logging in and getting started are sent to the email address you used to sign up. If a technical issue delays access, our support team aims to resolve it within 24 hours.

Free trials do not require a credit card. If you add a card to your account during the trial, it is charged automatically when the trial ends, unless you cancel before then. When your trial account becomes a paid account, all data you added during the trial is kept.

All services are delivered online. No physical shipments are involved.

Subscriptions

Paid plans are billed as monthly or annual subscriptions. Your subscription renews automatically at the end of each billing period for the same duration, unless you cancel before the renewal date. You can manage your subscription, including upgrades and downgrades, on the subscription page in your account.

Cancellation

You can cancel at any time before your renewal date:

• on the subscription page in your account, or
• by emailing support_en@mail.sdsmanager.com (your email must reach us before the renewal date).

After you cancel, you keep access until the end of your current billing period, and no further charges apply. If you do not cancel before the renewal date, your subscription renews and the new period runs in full.

Accounts can only be deleted by us, on request. A request to delete your account also cancels your subscription, if it reaches us before the renewal date.

Refunds

We do not offer refunds. This includes cancellations, unused time in a billing period, renewals and downgrades, except where a refund is required by law.

Your Data

You own your data, including the safety data sheets you author or translate with ExactSDS. We use your data only to provide and support the services, and we never publish it or use it in marketing. We may show your company name and logo in our list of customers; to opt out, email support_en@mail.sdsmanager.com.

Changes to this Policy

We will email you at least 30 days before any change to this policy or our Terms and Conditions. For paid subscriptions, changes take effect at your first renewal date that falls at least 30 days after our email.

Customer Support

For help, email support_en@mail.sdsmanager.com, use our contact us page, or reach us from your account dashboard. We aim to respond to all inquiries within 24 hours.

Payment Security and PCI Compliance

We comply with the Payment Card Industry Data Security Standards (PCI DSS) so your transactions are processed securely. Our website, including our payment forms, uses HTTPS encryption and follows industry best practices to protect your data from unauthorized access and card testing.

Payments are handled by our payment processor, Stripe, which meets the highest security standards. We do not store your full credit card details on our servers. We keep only what we need for account management, such as the last four digits and expiry date. For more on how Stripe secures payments, see its Integration Security Guide.

Note: This policy may be updated periodically. Please check this page for the latest version.