Politique de réalisation du service

Service Fulfillment Policy

Last Updated: March 02, 2025

Thank you for choosing SDS Manager, a software-as-a-service (SaaS) solution. This fulfillment policy outlines how we deliver our service and manage subscriptions.

• Service Delivery
  Upon successful payment, you will gain immediate access to SDS Manager through your account dashboard. Instructions for logging in and getting started will be sent to the email address provided during signup. Access is granted instantly unless technical issues arise, in which case our support team will resolve them within 24 hours.
  
  If you are upgrading from a Free Trial to a paid subscription, your trial account will transition into a paid account. All data you have added during the trial will be fully retained.
  
  SDS Manager operates entirely online, with all services and deliveries conducted digitally—no physical shipments are involved.

• Subscription Management
  SDS Manager operates on a subscription basis on monthly or annual plans. Your subscription will automatically renew at the end of each billing cycle unless cancelled. You can manage your subscription, including upgrades or downgrades, via your account subscription page (require login).

• Cancellation Policy
  You may cancel your subscription at any time from the subscription page (require login). Upon cancellation, your access to SDS Manager will continue until the end of your current billing period, after which it will be terminated. No further charges will apply post-cancellation.

• Refund Policy
  We offer a 14-day money-back guarantee for new subscribers. If you’re not satisfied with SDS Manager, contact us within 14 days of your initial payment to request a full refund. Refunds are not available after this period or for subscription renewals unless required by law.

• Customer Support
  For assistance, please reach out to our support team using the contact us page or from your account dashboard. We aim to respond to all inquiries within 24 hours.

• Payment Security and PCI Compliance
  At SDS Manager, we prioritize the safety and security of your payment information. We comply with the Payment Card Industry Data Security Standards (PCI DSS) to ensure that your transactions are processed securely. Our website, including our payment forms, uses HTTPS encryption and follows industry best practices to protect your data from unauthorized access and card testing. When you do business with us, your payment details are handled safely through our trusted payment processor, Stripe, which adheres to the highest security standards. We do not store your full credit card information on our servers—only the necessary details (e.g., last four digits and expiration date) are retained for account management purposes. For more information on how Stripe ensures integration security, visit their Integration Security Guide.

Note: This policy may be updated periodically. Please check this page for the latest version.